5-strong regional restaurant group saves £20,000 a year by switching to liveRES

The business challenge

A regional restaurant group became frustrated by the hefty commissions levied by their third-party booking platform. They also wanted greater visibility of their operations and more freedom to communicate with their customers as they wished.

Strategy

As an existing Aztec EPoS customer, the group were familiar with liveRES and the wider Zonal family. They asked liveRES to provide a solution that would reduce their expenses and give them control over their branding and marketing.

Delivery

Using liveRES Tables+ means the regional restaurant group have a fully-integrated online booking and table management system with predictable monthly costs. This allows them to enjoy bigger profits, and complete autonomy over their relationships with their customers.

RESULTS


  • By swapping commission per booking for a flat monthly fee the restaurant group saved £20,000 a year

  • Additional functionality means they benefit from live in-session views of diners and the ability to send reminder emails, which has reduced the number of no-shows

  • No third-party interference allows the group to communicate more effectively with customers, which has resulted in increased profitability

“Cost is important, but actually more important to us was the support of our business strategy, which is customer communication and operational support.”


Managing Director, Regional Restaurant Group

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