“In nine months with Feed It Back, we have increased NPS by 13 points and revisit intention by 9.8% across our 43 restaurants.”
How Feed It Back works
EPoS integration gives you a complete picture of each and every guest
You can see what they’ve ordered and how much they’ve spent
Automated feedback requests are emailed straight to your customers after their visit
Each short survey is personalised to reflect what that customer has ordered
You get priceless insights into what your customers really think
You keep your venue top of mind to encourage future visits
The benefits of Feed It Back
Incentivise repeat visits
64,000 guests joined Be At One’s marketing database in less than a year
Discounts and offers have a redemption rate of 40%
Valuable business intelligence
Quickly discover what guests think about your dishes and service
Identify weak areas and address them immediately
Personalised feedback requests for greater engagement
EPoS integration means customers get feedback requests based on their orders.
This level of detail strengthens the relationship and shows you understand them
Recover dissatisfied guests
Give your customers a voice and show that you’re listening
Create a one-to-one relationship to act on negative feedback and win customers over
Maximum results for minimum effort
Feedback requests are automatically sent post-visit
No manual intervention needed
“We can now be more nimble with new menu launches, immediately evaluating every dish at every restaurant and making refinements to ensure guests are happy. It also enables us to innovate and take risks, and find out very quickly whether a new dish is working.”
The stats around feedback
of those who give feedback do so within 24 hours of their visit
wait up to 48 hours later
say that a discount or freebie is a key incentive for a repeat visit
Why is feedback important?
Happy customers tell 9 people about their experiences
But unhappy customers tell 16 people
Just one in 27 customers will tell you about a problem
64% of people read or write reviews
Word of mouth is the primary factor behind 20 to 50% of all purchasing decisions
“We work closely with liveRES to ensure that customers can get relevant opinions from their guests in real time, combined with the valuable EPoS transaction data. The best part of all is that the whole process can be completely automated, with no staff training or new hardware required. Operators can simply wait for powerful insights to be delivered so that they can make better decisions faster and get maximum revisits.”
Get started from just £35 per month
Start growing your repeat visitors by interacting with them through personalised feedback requests. It’s cost-effective and requires little manual input from your staff.
Get in touch to discover more and request a demo.
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