This Privacy Policy governs the manner in which all the companies and businesses within the Zonal Group (as listed below) collect, use, maintain and disclose information collected from users (each, a “User”) of any of the Zonal Group websites (“Websites”). The following companies are members of the Zonal Group:

  • Zonal Retail Data Systems Limited (also trading as liveRES, TXD, iZone, Acquire, Freshnet, Zonal, Zonal Marketing Technologies from time to time) a company incorporated in Scotland under the Companies Acts (No. SC069596) and having its registered office at 1 Tanfield, Edinburgh, EH3 5DA
  • TXD Limited a company incorporated in England and Wales under the Companies Acts (No. 05326496) and having its registered office is at 1 Cheshire House, Prime Point, Hurricane Close, Stafford, Staffordshire, ST16 1GZ
  • LiveRES Limited a company incorporated in England and Wales under the Companies Acts (No. 07273782) and having its registered office is at 1 Cheshire House, Prime Point, Hurricane Close, Stafford, Staffordshire, ST16 1GZ
  • Freshnet Systems Limited a company incorporated in England and Wales under the Companies Acts (No. 04083361) and having its registered office is at Unit 1, 115 Milton Park, Milton, Abingdon, OX14 4RZ

The Zonal Group companies are data controllers and will use your personal information as described in this Policy. This privacy policy applies to all the Websites and also phone calls and correspondence with the Zonal Group; except in relation to recruitment by the Zonal Group or in connection with our services to our customers. How information is collected from applicants (or a recruitment agent) in relation to a job application and how such information is processed and retained is covered by and governed by the Zonal Group’s Job Applicant Data Policy (as applicable from time to time). How information is collected from our customers and processed and retained in connection with our services to our customers is covered by the terms of our contracts and terms & conditions of trade (as applicable from time to time).


Personal Information and Data

We collect information about Users in a variety of ways; including (but not limited to) when Users visit one of our Websites, fill out a form, upload any documents to one of our Websites, in correspondence with us (including via e-mail), by telephone and when you visit our offices. We also collect information in connection with other activities, services, features or resources we make available on our Websites. The information we collect depends on how you communicate with us but will include the following personal data:

  • Name
  • Date of Birth – To make sure you are old enough to enter any of our competitions and for our own internal analysis and research.
  • Gender – For our own internal analysis and research.
  • Email address – We ask for your email address so that, where you have indicated your acceptance, we can send you emails about our company and offers.
  • Telephone number – We ask for your telephone number so that, where you have indicated your acceptance, we can send you SMSs/text messages about our company and offers.
  • Address and post code – So, where you have indicated your acceptance, we can send you letters about our company and offers and for our own internal analysis and research.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Website related activities.


Non-personal identification information

We will collect non-personal identification information about Users whenever they interact with our Websites. Non-personal identification information may include the location of the User, the browser name, the type of computer and technical information about a User’s means of connection to our Websites, such as the operating system and the Internet service providers utilised and other similar information.


Web browser cookies

Our Websites use “cookies” to enhance User experience. Each User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A User may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If so, some parts of the Websites may not function properly.


How we use collected information

Zonal may collect and use Users’ personal information for the following purposes:

  • To provide our services to you (or your organisation).
  • To host, administer and improve our Websites.
  • To respond to Users’ inquiries, questions, and/or other requests.
  • To improve our products and services.
  • To run a promotion, contest, survey or other Websites feature.
  • To send Users information they agreed to receive about topics we think will be of interest.
  • To send periodic emails.
  • For recruitment of employees and hiring of contractors.

If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. If you opt-out of receiving marketing communications we will keep a record on our system that you do not wish to receive communications from us.


How we protect your information and its retention

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Websites. We will retain your information, if submitted, for a reasonable period or as long as the law requires.


Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Websites or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third-parties for those limited purposes provided that you have given us your permission.


Your personal information and your rights

You have the right to require us to correct any inaccuracies in the personal information we hold about you. You also have the right to ask for a copy of the information held by us. You may also ask us to delete the personal information we hold about you. As a security measure, we may require proof of your identity before we make any changes to your information or provide a copy of your information. We reserve the right to charge a small administrative charge if you ask to access your information. Please contact DPO@Zonal.co.uk or the Data Protection Officer at Zonal Retail Data Systems Ltd, 1 Tanfield, Edinburgh, EH3 5DA if you wish to update your information, correct any inaccuracies, obtain a copy of your personal information or request us to delete your personal information.


Third party websites

Users may find advertising or other content on our Websites that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third-parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our Websites. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other websites, including websites that have a link to our Websites, is subject to that website’s own terms and policies.


Use of cookies

A cookie is a piece of data stored on the User’s hard drive while they are visiting a particular website. It contains simple information about the User’s identity but no personal information. The benefit of using cookies is that it allows us to monitor our Websites’ traffic and record User’s preferences. The Zonal Group companies acknowledge and comply with the recent changes to the rules and regulations in regards to using cookies and similar technologies for storing information. Zonal Group will ensure that the use of cookies is managed in accordance with national and legal guidelines, such as those that require the consent of websites’ visitors for their use. By using our Websites, you agree that we can place these types of cookies on your device. Most browsers accept cookies automatically, but can be configured not to do so or to notify the User when a cookie is being sent. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. Please note that if you disable cookies, you may be unable to access some customized features on our Websites. Devices like web beacons and transparent GIF images are tiny or transparent graphics that allow us to count the number of users who have visited a particular web page or to access certain cookies. We may use these graphics on our Websites to count Users and to recognize Users by accessing our cookies. Being able to access our cookies allows us to personalize our Websites and improve your experience at our Websites. We may also include these graphics in HTML-formatted e-mail messages that we send to determine which e-mail messages were opened. By using our Websites, you are consenting to our use of these beacons and similar technologies as described above. The cookies used on the Zonal Group Websites include:

  • Cookie Group: Google Analytics Cookie Name: _utma Description: Used by Google Analytics to identify unique visitors vs. returning visitors. Expiry: 2 years.
  • Cookie Group: Google Analytics Cookie Name: _utmc Description: Used by Google Analytics to identify unique visitors vs. returning visitors. Expiry: Not set – cleared on browser close.
  • Cookie Group: Google Analytics Cookie Name: _utmb Description: Used by Google Analytics for generally visitor tracking. Expiry: 30 minutes.
  • Cookie Group: Google Analytics Cookie Name: _utmz Description: Used by Google Analytics for tracking source visits (i.e. where the user came from). Expiry: 6 months.


Changes to this privacy policy

Zonal has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to check this page frequently for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Your acceptance of these terms

By using this Websites, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Websites. Your continued use of the Websites following the posting of changes to this policy will be deemed your acceptance of those changes.


Contacting us

If you have any questions about this Privacy Policy, the practices of this Websites, or your dealings with this Websites, the information we hold about you or our use of that information please contact us at: Zonal Retail Data Systems Ltd 1 Tanfield Edinburgh UK EH3 5DA +44 (0)131 477 8200 info@zonal.co.uk


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